Join the LEGO® Brand Retail team as a Supervisor and be a role model as you provide a brand experience for our customers. This full-time Supervisor will provide training to enhance the team's ability to exceed our high standards of customer service, product knowledge and sales.
- Lead by example by providing every customer with a warm welcome and exceed all expectations at every opportunity.
- Interact with the children, establishing needs, offering features and benefits and successfully close the sale.
- Assists the ASM and SM in maintaining holiday, attendance, and team scheduling.
- Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM's support.
- Complete orders for store and office supplies in line with guidelines and operating budgets.
- Ensures Sales Associates are trained in using the cash register
- Ensures money handling procedures are followed by all Sales Associates
- Ensures a well organised stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved.
- Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelines.
Do you have what it takes?
- Previous Supervisor experience or proven Sales Associate experience is preferred
- Proven ability to provide great customer experiences that build loyalty and deliver results
- Proven experience in retail is required.
- Be an ambassador for the brand and the values it represents
- Qualified NVQ in Retail or equivalent is advantageous
- Strong organisational, verbal and written communication skills are required
- Computer literacy is an asset
- Experience of working with children is an asset
- Must be able to work flexible hours including evenings and weekends to support the store operations.
- Must be able to lead and supervise staff whilst on shift.
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