The Relationship Director - Corporate Banking role is based within Corporate Banking, known at HSBC as Middle Market Enterprises (MME).
The role of the Relationship Director - Corporate Banking is to provide financial services solutions to Mid-Market Enterprises (MME) with sophisticated domestic and cross border banking requirements in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, HSBC is positioned as an essential partner to customers seeking to maximise their potential internationally, offering streamlined business access to HSBC’s broad range of market leading banking products and services.
Your responsibilities will include:
Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service
Build existing and win new long-term customer relationships
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Qualifications
The ideal candidate for this role will have:
Experience working in relevant environments, i.e. Corporate or Commercial Banking
Role relevant qualifications, i.e. Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Past working experience in a relevant role, i.e. Relationship Director, Relationship Manager
A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
A comprehensive understanding of risk management and proven experience of ensuring own, or others' compliance with relevant regulatory processes
A full, valid driver's license
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