We are seeking a Customer & Digital Director with extensive experience working on customer transformations, customer experience and journey design, along with knowledge of digital customer interaction. Experience working designing and implementing data-driven customer strategies and knowledge of how these disciplines are emerging in the Insurance sector are important qualifications as well. This is a high profile role, with accountability for the development and delivery of the KPMG Customer & Digital strategy within IIM; requiring a balance of business development /sales origination, client delivery and leadership.
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- Be part of the cross-function leadership community of Directors and Partners within IIM
- Work closely with Partners and Directors across Management Consulting to: drive business growth; deliver outstanding client work
- Lead the senior level conversations on the Customer & Digital agenda with our clients
- Drive the focus on transformation programmes in the IIM sector, whether led by regulation, technology, cost or customer concerns.
- Lead business development and sales initiatives including bid, proposal and contract / commercial negotiations with our clients
- Take a significant role in the growth of the team and wider practice, sharing knowledge and supporting the development of team members
Required Skills
- Be credible and confident building new relationships at leadership level
- Be comfortable talking with COO’s, CMO or Chief Customer Officer’s and senior responsible people on topic of digital, change, transformation and customer.
- Demonstrate capability in one or more of the follow areas: Customer Transformation; Customer Experience & Journey’s, Digital Technologies, Customer Segmentation/Analytics.
- Demonstrate a proven track record on leading large and multi-disciplinary teams
- Coach and develop team members to ensure excellent client delivery whilst also enabling their career development
- Be able to demonstrate thought leadership, delivering strong viewpoints in the market to both create new thinking and drive new business opportunities
- Have a sales focus, and generated revenue in the region of £1.5-2.0mil per year
- Have excellent personal, written and oral presentation sills with ability to influence
- Demonstrate a commercial awareness evidenced by an ability to identify business opportunities
Sector Knowledge and Qualifications
- Insurance and consumer experience is important; ability to work across all sectors within IIM is also important
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