Service Transition Manager Vodafone Group Services - Newbury

Job Description

Role Purpose

Manage Operational End – to – End Service Transition Projects for Global Application Online Services  for Vodafone Operating Companies (OpCos), Group Functions, Partner Networks and external customers with agreed timelines and in the most efficient and customer friendly manner.

We are basically looking for technical project Managers with knowledge in online portals and applications. As the role might also include some deployment activities, therefore still need to be hands-on.

Essence of Role – Key Accountabilities        

Service Transition planning and control

Service Transition management

Operational readiness and  transition to live

Service and Support enablement

Budgeting and Forecasting

Develop and Maintain a fruitful co-operation with  interfaces inside and outside of GA

Desired Skills & Experience

Technical / Professional Expertise

Essential

• Strong IT/ Application Management background and experience in managing and developing an IT function, if possible with university degree in Information Technology.

• Strong project management skills (> 3 years of experience)

• > 3 years of experience in IT service provisioning (preference in the telecommunication industry)

• Broad experience and knowledge of mobile internet communication, protocols, infrastructure, applications, services and integrations.

• Deep understanding of operational procedures and process standards (e.g. ITIL)

• Well developed technical knowledge across a broad range of IT topics

• Experience in conducting contract negotiations with customers and suppliers

• Fluent English

• Ability to work in an international environment and team

• Ability to accomplish goals

• Strong communication and interpersonal skills – ability to balance conflicting interests

• Good planning/decision making skills

• strong team player skills, looks for win/win

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