Job Description
As a Delivery Manager, you are responsible for reviewing, monitoring, controling and supporting growth of a portfolio of discrete projects with the objective of delivering them as per agreed timelines, cost and quality parameters. You may be handling a span of 80-150 FTEs. In thils role, you will be required to have the knowledge and expertise of:
Delivery Management
Plan project reviews at appropriate frequency; closely monitor projects with Amber, Red and enables a quick turn around
Manage escalations on delivery issues with customer & other stakeholders
Monitor overall health through defined norms of CHM parameters (rookie ratio, bulge, PPC etc) to Ensure parameters stay within defined norm
Customer Knowledge Management to Ensure continuity in process knowledge
Assess risks well in advance, and mitigate, to Ensure on time delivery , Csat and Esat
Finance & Operations
Bill & Invoices in a timely manner
Ensure payout of bonus/penalty from/to the customers
Systemic approvals for travels, project structure creations
Manage resource fulfilment & staffing
Employee Rotations
Compliance to Wipro processes
People Management
Ensure improvement in E-Sat and reduction in attrition
Engaging with employees across all levels in the team
Build a harmonious and energized work culture
Settle employee issues, interpersonal conflicts in a fair manner
Plan team development and capability building interventions to Ensure team is able to deliver value to the client
Drive employee lifecycle processes such as Inductions, MSI, Progressions, Separations and other HR interventions as required
Solutioning & Growth
Scope new opportunities within the account proactively
Align with the client partner - to build winning solutions and delivery proposals (through Agile etc) - proactive & reactive
Customer Management
Understand how the delivered projects can help the customer produce results
Build strong relationships with all key stakeholders in the customer's IT organisation
Roles & Responsibilities:
Following are the prerequisites for this role.
Certifications And Educational Qualifications
Delivery Manager Assessments as applicable
Knowledge
Technical Knowledge / Domain Knowledge as required
Understands elements of different project types (eg. Time & Material, Fixed Price)
Knowledge of Estimation techniques
Knowledge of Quality parameters
Knowledge of systems & processes for Delivery Management
Awareness of MSA contract clauses, regulatory points, commercial nuances
Work Experience
Executed projects with different Software Development Life Cycles (SDLC), engagement levels
Successfully managed delivery parameters
Experience in managing a team size of 50 - 80 team members
Delivered successful projects without cost or effort overruns
Should have been in a client facing role
Total experience of 8+ years, with 2+ years as a Project Manager or equivalent.
Skills
Client Centricity
Execution Excellence
Collaborative Working
Nurturing People
Passion for Results
Strategic Perspective
Stakeholder Management
Managing Complexity
Problem Solving & Decision Making
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