CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Alliance Director to join the team located in London.
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Maintain interface with external customers, ensuring superior delivery of all contract deliverables, including measurable value-add, innovation and continuous improvement and achieving excellent customer satisfaction feedback.
Oversee the implementation and performance of all contracted services lines, as required by the client contract and, where possible, seeking to identify and implement additional services across client’s EMEA portfolios and identifying global opportunities for the broader business.
Coordinate regular performance reviews between customers and CBRE, as outlined in the contract or as appropriate, to enhance the client relationship, identifying areas for improvement and managing suitable action plans, I.E Publish a Client Account Plan. Lead in the review of this plan with all the required Client and CBRE stakeholders so that this continuously reflects the Accounts needs.
Ensure the smooth integration and performance of CBRE accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of CBRE internal financial P&L management, working in conjunction with the Business Units Finance Lead.
Ensure that fixed compensation services under the contract are realised and variable compensation opportunities are maximized to improve business unit and company profitability
Participate and contributing to the overall service and financial performance of CBRE through the effective cross-selling and expansion of established revenue streams.
Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account teams (encompassing both dedicated and variable resources).
Set operational and financial goals for the Account through internal Business Planning and client facing Strategic Agendas. Doing this in conjunction with, and supporting the Business Units overall Strategic direction.
Ensure compliance in accordance to the CBRE platform and any applicable Standards identified for the Account.
Negotiate new management agreements and encourage renewal of existing agreements
Monitor contract expiries and proactively recommend strategic optimisation opportunities
Participate in and engage with internal and external organizations in an effort to support the CBRE brand, your development objectives and your clients objectives
Maintain responsibility for hiring, training, compensation, performance tracking and satisfaction of employees
Provide on going feedback and communication to your client(s) and CBRE Leadership Team, focusing on overall account performance, Client Satisfaction action planning, KPIs, benchmarking, value-add and value to fee
Experience Required:
Bachelor’s degree in Business Administration, Finance, Planning or related field, MBA preferred, or equivalent work experience
10+ years operational experience with emphasis on integrated real estate services; 5+ years asset/portfolio management experience
Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
Strong communication, negotiation and analytical skills
Excellent interpersonal skills
Ability to lead Change Management programmes
Ability to manage to multi-million Pound/ Dollar budgets
Ability to conduct analysis in terms of contract negotiation
Knowledge of current accounting regulations
Advanced MS Office Suite skills
Ability to balance the integration of the requirements and terms of policies and procedures with those of the client
Proven record of providing excellent internal and external customer service
Ability to comprehend, analyse, and interpret complex business documents.
Ability to respond effectively to highly sensitive issues.
Ability to write reports, manuals, speeches and articles using distinctive style.
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Fluency in one or more languages will be an advantage
Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
Requires expert level analytical and quantitative skills
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