This is a senior account management role within our Global Brands team. As our Global Brands Client Success Director (CSD), you’ll own the long-term relationship and regional program strategy for a number of our largest global brands accounts.
Your core focus when consulting with clients will include:
Developing a deep understanding of the client business and their priorities.
Working with them to develop a strategic and innovative Social Commerce program that will drive measurable success.
Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this.
Collaborating with your cross-regionally-situated peers to drive KPIs which map to overarching global goals.
Tell me about yourself - The perfect answer - For more visit www.careeradvice.org
Bazaarvoice is a client-centric organization. As the job title suggests, this role is heavily focused on engaging with clients and advocating on their behalf. You’ll be responsible for owning a portfolio of key Global Brands accounts (with a focus on European-based business). You’ll coordinate and collaborate with your Bazaarvoice CSD counterparts in North America (and APAC) to ensure holistic value is delivered across the globe.
You must have a highly disciplined and organized approach to servicing clients and prioritising your day-to-day work. You’ll be someone who can build trust and rapport when developing and owning client relationships through phone, emails and in-person meetings. This role is autonomous in that you’ll be able to manage your own time around clients’ availability.
You’ll love discovering the clients’ internal business success metrics and be able to advise, influence, and define key ROI measurements. This will include recommending strategies and tactics to achieve the results desired by your clients. You’ll ensure that your clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice’s solutions is essential. This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline).
Moreover, you’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process. You’ll be proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice’s footprint within the client’s business. Finally, you’ll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too.
Summary
This role is vital to ensure our Global Brands clients are successful with Bazaarvoice, and realize ROI. You are going to be working in the vibrant and exciting area of social commerce with some of the world’s leading brands. If you have the relevant experience and up for this new challenge, please apply today!
Skills and Experience Necessary for the Role
Below is an overview of the things we are going to be looking for when we are assessing profiles for this role:
Essential:
University degree or similar.
Significant experience in account management, ideally within software, research, online and/ or other marketing/ e-commerce technologies.
Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services.
Ability to navigate and build champions across complex client organizations, tailoring strategy recommendations based on identified business issues.
Comfortable collaborating and reporting into a remote-based team.
Proven ability to prioritise and manage workload across multiple accounts concurrently.
Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience).
Travel: about 40% of your time will be spent travelling to meet with clients – predominantly across the region.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
Attention to detail, highly organised, with an absolute focus on quality of work.
Customer-centric with a focus on delivering value (KPIs definition tracking).
Full authorisation to work in U.K with no restrictions, sponsorship will not be provided.
Nice to have:
German and/ or French language skills a bonus, but not a requirement.
Marketing and/ or e-commerce program management experience.
Knowledge of and/ or previous experience with the kind of brands/ retailers that Bazaarvoice work with.
We believe we have a strong Employee Value Proposition and coupled with your skills, you will be assessed against our company values. Each in their own way contribute to Bazaarvoice being the unique and exciting place to work that it is. A move to Bazaarvoice is one that will help you grow both personally and professionally. Everyone you meet from Bazaarvoice will be able to give you their own story on this.
Bazaarvoice, Inc. is an Equal Opportunity Employer. Bazaarvoice does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.
The Ideal Bazaarvoice Candidate
Brings an attitude of winning
Leans into challenging situations
Embraces and seeks innovation
Exercises courage to take calculated risk
Builds collaborative relationships up, down, and across the organization
Is optimistic and looks for solutions
Send To A Friend
Subscribe to us
100% Free.
close