Head - Consumer Gift Cards - Amazon - London

Job description
The Amazon Consumer Gift Card business is a fast growing business which significantly contributes to the company’s profitability. The Consumer Gift Card (GC) team is responsible for creating and enhancing multiple related products sold globally through two primary channels: the Website channel (digital and physical Amazon GCs sold directly to customers from the Amazon site) and the Brick & Mortar channel (Amazon GCs sold in physical retail stores, like grocery stores and convenience stores). As a result of strong growth, we are looking for a Head of Consumer Gift Cards to manage our Consumer Gift Card business in Europe.

This position is a "General Management" position, with P&L responsibility for our consumer GC businesses on Amazon European websites. This position will manage the team supporting the European businesses including Product Managers and Marketing Managers. Success in this position will require strong management/leadership skills, excellent marketing fundamentals (optimizing our on-site and offsite marketing efforts, incorporating the "voice of the customer", determining the appropriate product mix, customer targeting, etc.), and "big idea"; creativity that utilizes our gift card platform and Amazon marketing assets. Ownership of both an online and offline sales channel, management of teams in multiple countries, and the size and growth of the EU Consumer Gift Card business make this role an exciting challenge.

Core responsibilities include the following:

- Strategic Vision & Plan: This position will be responsible for determining the strategic direction and financial plan for our European Consumer GC business. This includes defining the right product strategy, sourcing/selection strategy, and demand generation to meet financial objectives.

- P&L Responsibility: This position will be responsible for driving the top and bottom line and optimizing all aspects of GC P&L by delivering the right strategic direction and priorities, the right mix of product (digital/physical) and channel (online/offline), selection expansion, cost-effective marketing, operational improvements, and top notch customer experience.

- Online Store Management and Demand Generation: This position will be responsible all aspects of our online EU GC business. This includes all site merchandising, promotions, demand generation, customer experience and customer service.

- Process Improvement: This leader must be able to invent and drive continuous process improvement and automation across our systems to scale, as this is a growing category with unique needs from other more standard Amazon product lines.

- Team Management: This position will create and oversee the goals, supporting business metrics, and indicators for best in class gift card products, and use them manage the team and business.

- GC Leadership: Finally, this position will serve as the senior leader representing the EU Consumer Gift Card business to our key internal customers, including the EU Retail team, the EU Kindle team, and others relying on support from the Gift Card organization.

Desired Skills and Experience
Basic Qualifications:

- 7+ years of experience;

- Leadership experience attracting, hiring and maintaining top talent;

- Able to communicate well with different functional groups within the company, as well as senior level management;

- Excellent written and verbal communication skills;

- Strong quantitative data analysis and critical thinking skills;

- Bachelor’s degree.

Preferred Qualifications:

- 5+ years of general management experience, including P&L ownership, preferably in a business software, consumer financial services, retail, or online services company.

- Leadership experience attracting, hiring and maintaining top talent.

- Masters of Business Administration degree.

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