Job Description:
Lead; facilitate the development of the right future-state technological capabilities that enables World Visions disaster management work globally. Provide overall direction, guidance and definition of humanitarian information systems programs that effectively support business strategies. Individuals in this role lead consult or oversee multiple information systems engagements and initiatives. Work on highly complex projects / initiatives that require in-depth knowledge within a domain: technical, solutions, business or information. Viewed as an expert and provide knowledge/ counsel to others.
Engage and represent World Vision International Humanitarian and Emergency Affairs (WVI HEA) on various strategic external networks such as: the United Nations Emergency Telecommunication Cluster (UN ETC), United Nations Working Group for Emergency Telecommunication (UN WGET), International Telecommunication Union (ITU), NetHope, etc.
Lead, manage and implement emergency telecommunication capacity building initiatives in World Vision’s regional offices and national offices by providing training of trainers.
Key Responsibilities
Deployment to large-scale humanitarian emergencies anywhere in the world.
Provide leadership in developing a Global Information Systems and Emergency Telecommunications programme for international relief operations.
Provide oversight and advice for information systems operations in large-scale humanitarian operations if not deployed.
Establish and manage a scalable relief response information systems and emergency telecommunication department (of up to 30 staff) with key functions taken into account (leadership & management, systems administration, network administration, telecommunications management, service desk administration).
Mentor, coach and build capacity of deployed staff (both local and expatriate staff) to adequately provide sustainable leadership and management to the response operation.
Accountable for maintaining and adapting operation plan and budget in partnership with the Senior Management Team.
Develop, establish and maintain strategic engagement and collaboration with industry stakeholders operating in the disaster area. Evident through engagement with relevant National Government Agencies, Emergency Telecommunications Cluster (ETC), UN, NGOs (NetHope) and other industry consortia for the provision of ICT services.
Strategy Development
Support experimentation and adoption of proven and/or promising digital/mobile technology (mTech) solutions across multiple business functions, with special focus on field level business applications (using demand-responsive approaches and the I.D.E.A./Innovation Management framework).
Enhance collaboration, convergence and leverage opportunities across multiple mTech initiatives , while also ensuring alignment and integration with the broader WVI enterprise architecture and digital strategies; (examples: digital ‘one-stop-shop’ concept for emergency response; linking Digital Marketing with mobile data collection at field level, etc).
Build evidence-base, monitor, measure, document and communicate impact/benefits of digital technologies on our work and brand; (e.g. LMMS, mHealth, GIS, etc).
Research trends and opportunities, monitor disruptive technologies and digital innovations in relation to our industry (e.g. digital aid: e-transfers and e-giving).
Business Model Development
Facilitate processes necessary for scaling and sustaining proven technology innovations within WVI; ensure appropriate attention is given to costs and capabilities (i.e. resources, processes and values) associated with implementing digital tools and/or strategies; (i.e. consider the total costs of implementing technology).
Support the design and testing of appropriate operating and revenue/cost recovery models for technology initiatives internally.
Explore opportunities for commercializing existing and/or acquiring technology solutions for specific business applications for WV user groups; (e.g. LMMS; e-voucher programing tools).
Support business model innovation and entrepreneurship (in general), leveraging experiences gained from technology initiatives.
Ecosystem Development
Support multi-stakeholder collaboration and industry-wide efforts to achieve greater convergence and interoperability of emerging tools and platforms (e.g. Master Card, WFP on cash; UN OCHA on data sharing, etc).
Identify strategic partners and platforms for collaboration and participate in the building of strategic alliances (e.g. similar to mHealth alliance).
Help identify/form linkages between agency specific enterprise and user specific business applications with broader industry needs and trends/solutions (e.g. WVI systems vs. humanitarian system tools).
Brand Enhancement
Position WV with other agencies, private sector companies, UN agencies and government departments.
Represent WV at international workshops, conferences, NGO forums and networking events to position LMMS and other technology solutions.
Represent World Vision in inter-agency and sector-wide efforts to promote shared standards and interoperability across emerging platforms.
Contribute domain knowledge and analysis related to scaling mobile and digital technology solutions in the humanitarian sector.
Leads the identification and implementation of humanitarian information systems business processes structure which enables HEA leadership in making strategic operational decision.
Leverages technology to enable World Vision disaster management business processes.
Works closely with project management to ensure alignment of plans with what is being delivered.
Leads the research and evaluation of emerging enabling technologies, industry and market trends to assist in World Vision’s disaster management operational support activities. Lead and manage innovation, research and development of information systems solutions relevant to the humanitarian industry.
Lead and manage World Vision’s information systems disaster preparedness and planning activities in HEA’s high risk or focus countries.
Monitor and evaluate National Office preparedness levels for HEA focus countries.
Advise on the development of relevant humanitarian information systems products and tools relevant to disaster preparedness and response.
Manage HEA’s business information systems projects by leveraging existing capacity within World Vision partnership.
Manage HEA capacity building programmes focusing on information systems and emergency telecommunication in disaster management.
Mentor and coach Regional and National Offices Information Communication Technology (ICT) Managers to build their capacity as part of the GTRN surge capacity for ICT relief operations.
Develops, motivates, and virtually lead the Humanitarian Information System and Emergency Telecommunication team, for effective delivery by promoting a team environment/spirit and motivation for their personal development and growth.
Provides leadership, technology guidance and mentors others HEA staff throughout their Domain.
Ensure cost effective access by the HEA CoP to appropriate information systems that align with Partnership standards.
Identify gaps, design and recommends training programs targeting specific areas of improvement.
Identify and leverage digital and enabling technology innovation through strategic external partnerships with key industry players to enhance World Vision’s Information Systems & Emergency Telecommunication capacity.
Engage And Represent World Vision International Humanitarian And Emergency Affairs (GC-HEA) On Various Strategic External Networks That Have Been Driving Industry Standardization, Economies Of Scale And Collaboration Across The Humanitarian Community
United Nations Emergency Telecommunication Cluster (UN ETC), United Nations Working Group for Emergency Telecommunication (UN WGET), International Telecommunication Union (ITU), NetHope, private and corporates sectors (e.g. Ericson Response, Airbus Group, the Other Three Billions (O3B), etc) to position the WVI HEA brand, influence and explore suitable funding opportunities through.
Knowledge, Skills & Abilities
Graduate or Post Graduate in Information Systems, Computer Science & Information Management, Business Administration.
8 - 10 years’ experience in Information Systems Management or Telecommunications Industry.
Professional training experience and pratice related to information technology, business administration, project management, cross-sector partnering, social entrepreneurship or corporate innovation management.
10 years of experience working with an International organisation.
Must have thorough and proven crosscutting knowledge of Information Systems and Telecommunications Industry "best practice".
Vocational and/or professional society membership or other formalised involvement in innovation networks or institutes.
Must have strong negotiation, diplomatic and interpersonal skills and a proven ability to function effectively with internal and external Executive teams.
Must be a clear, conceptual thinker who can convert concepts and ideas into operational solutions.
Good grasp of emerging technology trends (e.g. Mobile Money) and experience in managing information technology projects. Proven ability to initiate and manage cross-sector/multi-sector relationships; esepcially working with Mobile Network Operators (MNOs) and Financial Service Providers (FSPs).
Experience in innovation initiatives in large complex organisations.
Ability to think strategically, work successfully “outside the box” whilst being able to translate ideas into implementation.
Project Management; Business Model Development.
Experience working in a cross-cultural environment.
Vocational and/or professional society membership or other formalised involvement in innovation networks or institutes.
Effective in written and verbal communication in English and French or Spanish.
Preferred
Professional training experience and pratice related to information technology, business administration, project management, cross-sector partnering, social entrepreneurship or corporate innovation management.
Experience in the management of satellite based and mobile technology and Microsoft-centric environment.
Experience in cloud computing, virtualisation, software as a service and web based application architectures.
Experience managing and implementing multi-million dollars information systems projects.
Experience in the implementation of information systems for humanitarian operations, emergency preparedness and response management.
Demonstrated leadership and management skills in complex and multi-facet work environment, being able to lead processes of virtual teams effectively.
Strong organizational skills and ability to manage a network / community of individuals and entities where members are geographically dispersed. Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardships.
Extensive experience and demonstrated track record in resource acquistion and management and donor/customer relationship management, business development and finance administration.
Strong project and information management skills, with the ability to coordinate across various teams.
Working Environment / Conditions
The position requires ability and willingness to travel domestically and internationally up to 50 % of the time.
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