Reverse Logistics Program Manager Retail Operations Google London

Job Description: • 2-minute read •
The Reverse Logistics team is looking for an Associate to help drive forward its hardware care operation in EMEA. On a day-to-day basis, the Reverse Logistics Program Manager will drive process improvement and support all operational and customer facing activities required for launching and sustaining HW products in region. You will develop, implement, and sustain reverse operations

The web is what you make of it, and the Chrome and Apps team is helping the world make more of the web. From open-source pros to user-experience extraordinaires, the team develops products like Chrome OS, Gmail and Google Docs that help users connect, communicate and collaborate with others. Our consumer products and Enterprise platforms are giving millions of users at homes, businesses, universities and nonprofits around the world the tools that shape their web experience -- and changing the way they think about computing.

Responsibilities
Support pre-launch activities in region. Be the Regional Reverse Logistics representative in calls with customers.
Sustain day-to-day Reverse Logistics operational activities after product launches. Be the main point of contact for bulk return authorization to customers.
Coordinate with 3PL/ASP to ensure exchanges are delivered to customers on time. Be the point of Contact for customer's escalations, drive root cause and corrective actions.
Support RL reporting function in region by submitting data feeds to customers according to specific needs. Monitor test/repair results and bill customers accordingly. Be the point in contact for ASP's operations escalations in region
Track key performance Operational and Service metrics and SLAs in region. Troubleshoot daily operational issues and escalate to different functions accordingly.
Qualifications
Minimum qualifications:
BA/BS degree or equivalent practical experience.
Retail operations, supply chain or reverse logistics experience
Project management experience
Customer facing experience

Preferred qualifications:
Excellent time management skills with demonstrated ability to operate in a fast-paced environment and juggle ever-changing priorities and deadlines.
Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors.
Travel ~20% of the time

Pass it on for Referral Bonus. Not the right role for you, but know someone we should meet? Share with him to earn $1,000 referral bonus.