Senior Director Product Management Expedia London

Job Description: • 2-minute read •
We are looking for a Senior Director, Product Management (Booking & Loyalty) to join Hotels.com. This is a critical leadership role within the Hotels.com Product team and reports to the VP, Global Product. You will directly manage 9 Product Managers, and have matrixed management of a team of 70+ developers, UX designers & product analysts.

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You will oversee all mobile & desktop website product features relating to our checkout process (e.g. customer experience, payment types, post-booking order management), as well as our customer accounts and the online execution of our Hotels.com Rewards loyalty programme. You will be responsible for defining the vision, setting the strategy and executing the product roadmap for their pillar. We want someone with a strong strategic mindset and leadership skills who is strong at building relationships. A practical understanding of technology and website development is ideal.
This position will be based in Angel, London.
Key responsibilities
Define a compelling product vision & roadmap for this Pillar, and drive the delivery of this roadmap via the product management team & matrixed technology teams
Provide cross-functional leadership for the “Booking & Loyalty Pillar” which includes UX Designers, Testing Analysts, Technology Leads and Site Optimisation Analysts
Set, track and communicate the business goals for the Pillar, providing a single point of contact between Product, Technology and Business units
Trade off the competing demands of customers, the business and the technology team, while driving metrics such as Conversion, Net Promoter Score, Gross Profit per Visitor, Identification Rate and feature development velocity
Lead key cross-product & cross-Hotels.com strategic initiatives, coordinate with various teams across Expedia, Inc. to drive delivery
Be an active member of both the Product leadership team and the Customer Marketing & Loyalty leadership teams
Ideal experience
Strong strategic credentials - MBA qualification or strategy consulting experience a bonus
Previous product management and/or market facing roles are preferred. Experience working closely with software development teams ideal
Sector background likely to be consumer-facing online and digital media, preferably with an e-commerce component
Experience of leading cross-cultural diverse teams where judicious localisation strategies and communications are required
Successful track record leading teams that have delivered significant outcomes within the digital product environment
Background in a global, matrix structure
Individual profile
Inspirational leader: able to define a produce vision and drive a team to deliver on their potential
You are highly effective at networking and have creative influencing skills to build trusted relationships across and beyond the immediate organisation (including in global office locations in Seattle, Hong Kong, Dallas & Sao Paolo
You have a passion and deep appreciation for digital products and the consumer/retail space
Highly numerate: strong ability to understand & synthesize data
Strong commercial acumen: able to understand the broader business context and build a product vision that supports this
Strong customer focus
You are a naturally curious and open minded person, who has a high level of emotional intelligence
A non-political individual with a straightforward style and approach
Self-motivated, tenacious and self-guiding
Enjoys a collaborative and team oriented environment

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