Director - Client Account Management - PAREXEL Informatics - Nottingham

Job description
Director, Client Account Management (referred to externally as Client Account Director) will act as technology relationship manager for accounts of strategic importance to the Perceptive business unit. They will work to develop relationships at all levels of the client organization to understand their business needs. They will ensure that Perceptive in collaboration with other SBUs is properly aligned to deliver against those business needs. The focus of this role is on ensuring customer satisfaction, excellence in delivery and the nurturing of a longer term partnership with assigned clients.


Relationships
Directly Supervises NA
Provides Work Direction to Cross-operating unit project delivery teams and internal account team
Works Closely with Business Development, Business Operations, Operational teams, other SBUs.
External Relationships Assigned to Strategic or Key Client(s)

Key Accountabilities
• Act as a strategic partner for clients to drive process and product improvements, support sales and position Perceptive as the clients’ technology provider of choice.
• Develop, manage and evolve overall account strategy with assigned clients.
• Lead PI internal account team providing direction and support to realize strategic objectives.
• Act as a Perceptive representative on PAREXEL SAM program accounts where required.
• Work in partnership with Business Development to introduce new PI products with client organization and develop the market for PAREXEL generally.
• Lead client presentations, strategic discussions and negotiations both internally and externally
• Influence and support negotiations for client MSAs, SLA/OLAs and other contractual obligations.
• Understand and negotiate business delivery requirements from the client. Provide support to internal teams to enable delivery against those requirements.
• Collect, track and trend metrics and KPI assessments in addition to client feedback. Analyze account performance with the objective to achieve increased profitability.
• Accountable for customer satisfaction across all relevant products/services.
• Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales.

Minimum Work Experience
• External client-facing experience required, preferably in a consulting, account management, operations or professional services capacity, typically gained over 5 years.
• Proven experience in working cross functionally across an organization.
• Established track record of enabling client business success through effective leadership and problem solving.
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines.
• Strong knowledge or experience in Clinical Trial technology services such as IVRS, EDC, CTMS, portals, or Medical Imaging with particular emphasis in operational activities.

Education
• Educated to graduate level or equivalent.
• Post graduate degree desired or relevant work experience.
• Business qualification e.g. MBA desirable but not essential.
Language Skills
• English speaking and written communication skills required.
• Secondary language desirable but not required.

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