The role is accountable for the creation and execution of significant
incremental lean and automation
opportunities across the Merchant Services business.
Main duties and responsibilities:
Orchestrate the Delivery of Lean and Automation (75%)
Design & Deliver a Lean and Automation Strategy: Shape, influence and direct the successful design and delivery of the Merchant Services Lean and Automation agenda, including complex & interdependent initiatives that will achieve the overall strategic goals. This will include timely & accurate status reporting, risk mitigation, roles & responsibilities definition, executing in control, budgetary accountability and stakeholder management.
Lead the delivery Journey: Directing and leading the Service Transformation team, also ensuring that the wider Merchant Service change agenda is understood, translating & interpreting impacts on customers, colleagues and all other stakeholder groups. Group-wide initiatives should be leveraged to provide synergistic and cost-efficient delivery with particular emphasis being placed on dovetailing into the wider Barclays lean, automation and strategic agenda.
Build Executive Commitment and directions: Secure and retain the support of the relevant Executive Committees and Accountable Executive within Barclaycard via regular, appropriate and timely communications and involvement in the wider change agenda.
Manage Funding: Ensure that there is the relevant level of accuracy within the estimation progress by leading the relevant teams and functions within the estimation process. Ensure that this accuracy is retained throughout the delivery cycle to ensure minimal impact on the overall Merchant Service SI allocation.
Define the Stakeholder Engagement Plan; Ensure stakeholder success criteria and concerns are clearly understood and solved for. Plan and execute a robust plan that gets the right level of information to the right stakeholders at the right time.
External Best Practice: Utilize external contacts and external development capacity in the change delivery industry to ensure that that there is an environment of continuous improvement in the ways that programmes are delivered.
Development of Lean and Automation Capability (10%)
Continuously contribute to the identification, recruitment & development of the BCard COO lean and automation capability in our top talent and wider corporate talent pool.
Act as a coach and mentor to colleagues across Customer Experience and Merchant Services
Provide support & guidance to colleagues working across Customer Experience and Merchant Services in the design, execution of major programs.
Provide timely and constructive feedback to colleagues to support personal and professional development
Actively contribute to all appropriate performance calibration discussions and continue to support the evolution of increasingly objective performance assessment
Leadership (5%)
Contribute to the development and communication of strategy and ambition for Merchant Services
Be recognised as an influential business leader within Barclaycard COO
Consistently demonstrates & role models transparent and effective team work
Be a role model of Barclay’s values and behaviours and create an environment that supports these.
Personal & Professional Development (5%)
Act as a role model in relation to the importance of making time for personal development activities
Continue to develop capabilities in the leadership of multi-faceted programmes
Control (5%)
Ensure that all activities and operations are carried out in full compliance with legal, regulatory and internal Barclays policies and standards
Ensuring governance, compliance and operational rigour throughout the business (critical to improve the control environment).
Demonstrate exemplary levels of behaviour in embedding a culture of control and risk management.
Role/Person Requirements:
Programme Management /Governance – Industry accredited (ideally MSP) and able to demonstrate previous experience of successfully delivering complex change portfolios, in conjunction with managing multifaceted interdependencies and stakeholders at a senior executive level.
Successful and proven delivery within a highly innovative digital/mobile environment. Able to demonstrate appropriate knowledge of latest technologies in these fields and how they can be best leveraged to enhance end customer experience, whilst delivering within triple constraints.
Have awareness of, and ideally experience in delivering a “go-to customer journey.” Be able to orientate and rally the delivery team around this ethos and ensure ultimately this underpinning intent is not compromised by the inevitable programme challenges that will arise.
Business Knowledge – possess (or quickly develop) and continuously improve knowledge of the Barclaycard business and the external landscape within which the business operates – competitors, regulatory, legal etc.
Building & Nurturing Relationships - ability to develop effective, practical & commercial relationships with key Senior Stakeholders of various enterprise-wide Barclays Businesses Units
Commercial Acumen – understands the key cost levers of an operational cost base and can intuitively and objectively identify & validate opportunities to transform the Global COO cost base.
Global Mindset – can identify and make connections in relation to complex business problems and opportunities across business units, operational functions, professional disciplines and geographies in an increasingly globally-orientated business model.
Organisational Awareness – keep abreast of organisational changes, developments and agendas in order to be able to ‘join the dots’ across boundaries in a way that enhances and accelerated the business change agenda.
Influencing & Networking – is proactive in developing internal and external business relationships and using own knowledge, skills and experience to positively influence opinions and actions towards the desired business outcome.
Executive Communications – is able to present complex business problems and solutions in a way that is simple to understand and support and actively invites, listens and acts upon the contribution of others.
Problem Solving – is able to conceive original and practical solutions to complex and programme critical problems.
Legal & Regulatory Environment - understands the interface between complex business needs and the complex legal and regulatory environment in which the business operates.
Understand and comply with the requirements of
Strategic Change Execution Board Standard, Group Change Governance framework and Group mandated Business Change methods, standards and tools
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