Director Account Amey Cambridge

Job Description
What makes this role unique?

Reports to the Business Director or Senior Business Director.

Typically responsible for revenue of £30-80m per annum and typically manages headcount of 100-500 people.

Responsibilities
Commercial management
Leading a large multi-disciplinary team
Client management
Develop strong relationships



Relationships

External
External Clients
Supply Chain (inc. SSD Partners)
Stakeholders


Internal
Business Director
Direct Reports

What will this role involve?
Strategy
Work with BDs, managers and AMs to develop and manage annual business objectives, plans and budgets for key accounts; actively seek opportunities for growth outside the existing budget

Finance / Operations
Own the P&L and implement the business plan for large and/or multiple contract(s)
Manage performance, with regular site visits and performance review against targets
Ensure and improve the delivery of service excellence across the accounts though maximising efficiency and effectiveness, actively sharing best practice across contracts and seeking opportunities for profit improvement
Ensure the accounts are robust reference sites for future bids
Manage supply chain to delivery service excellence and account profitability
Be accountable for health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities
Supports and contributes to continuous improvement


Customer / Market
Responsible for specific client relationship(s), with regular reviews of contract performance, and active management of issues
Support and implement a culture of customer centricity


People / Organisation
Lead and manage a team to deliver the contract(s) agenda
Support and reflect the 'One Amey' culture within the business
Ensures a culture of compliance
Staff and team development
Develops collaborative approach with Client, Supply Chain and Stakeholders
What are we looking for?

Qualifications
Recognised Degree or equivalent suitable experience


Skills
Able to take and be accountable for decisions within and across the contracts, reflecting the ‘One Amey’ level as appropriate
Customer Relationship Management (Key Account Manager)
IT and Data analysis skills
Ability to understand, implement and challenge commercial contracts
Ability to motivate teams and manage change effectively
Ability to develop systematic plans Good communicator


Experience
Demonstrate ability to implement and meet targets across multiple contracts
Has clear understanding of industry and market
Has proven ability to manage, develop and motivate multiple teams
Demonstrates well-developed communication, relationship management and influencing skills
Experience of managing a significant customer, or multiple smaller customers
Managed a large P&L
Developed and successfully delivered against business plans
Experience of managing contract performance
Managed a bid or mobilisation
Managed a business improvement or change project
Experience of managing health and safety

Behavioural Competencies
Shows commitment to and upholds Amey values
Able to implement and support a customer-centric approach
Demonstrates the Amey behaviours and acts as a role model for the Account

Technical Competencies
Visible felt leadership IOSH safety for senior executives IOSH managing safely
Environmental awareness for managers
Behavioural health and safety (VFL)

Role Specific Requirements
Proven track record of delivering results to time and budget
Strong leadership and change management experience
Commercial and contractual experience
Flexibility regarding location

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