The Service Delivery Executive position is responsible for a direct-report team of 5 and a wider team of 30 people, predominantly engineers, architects, engineering managers and client delivery managers. He/ she will set the vision of the UK&I Region, empowering teams to achieve results and build an award winning team.
Role & Responsibilities
• Drive profitable services revenue growth through sales pursuits aligned to an account plan, and new addressable markets
• Influence customer decision making via compelling points of view, thought leadership on technology drivers for their business; and a high degree of credibility with both their business and IT executives
• Act as the single point of delivery ownership for the entire Services Portfolio
• Full accountability for achieving Operational Excellence in Advanced Services, Technical Services, CMS, Security and Consulting
Minimum Qualifications
• Executive Presence – Achieving results through influence and communication
• Consulting & Vertical Expertise – Lead and set the overall services direction; aligning deep portfolio knowledge, technology and solutions to customer needs and business outcomes.
• Relationship Management – Initiate, sustain and grow relationships with key customer executives and decision makers.
• Financial and Business Acumen – Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions.
• Innovation – Bringing innovative solutions and delivery processes to our customers.
• Operational Excellence – Achieving Operational and Delivery Excellence.
• Leadership – Setting a vision and empowering teams to achieve results.
Desired Skills
● MBA or equivalent business leadership experience
● Experience of planning, building and managing award winning services teams
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