The Director of Knowledge Management (the "KM Director"), for the Global M&A Group (the "Group") develops, manages and executes key content projects and knowledge initiatives with and for the Group. The key area of focus for the knowledge initiatives of the Group is to ensure a consistent quality of work product across jurisdictions through proper training and ensuring that a collection of high quality knowhow is available to the members of the Group.
The KM Director reports to the CKO. The KM Director's primary client is the Group, as represented by the Chair and the SC. The KM Director liaises closely with Group partners responsible for knowledge projects.
The KM Director works closely with the entire Global Knowledge Team, as well as across teams from Global Information Services, BD, and Talent Management to ensure that knowledge projects and initiatives are carried out consistently with the Firm’s overall business objectives and the KM strategy.
Duties and Responsibilities
The KM Director’s full-time responsibilities will include among others:
Define, communicate and implement a KM strategy for the Group
Develop and implement a KM strategy for the Group, ensuring that it underpins and furthers the Group’s business goals and that it is appropriately communicated within the Group.
Support the Chief Knowledge Officer (“CKO”) in the implementation of the Global KM strategy, ensuring that the Group’s KM strategy is aligned with it. Take a lead role on Global KM projects and initiatives as and when required.
Advise the Group Chair, the Director of Practice Operations and the Steering Committee (“SC”) on KM issues and strategy as required and work with them to prioritize projects.
Work to ensure that the Group has the KM resources that it needs to meet its goals, making a business case for additional hires as required. Manage any other Global PSLs supporting the Group.
Participate in the preparation of the Group’s Business Plan, advising the SC on the contribution that the KM team can make.
Implement action items in the Business Plan relating to KM with a view to improving the quality of client services provided by the Group.
Prepare, collate and disseminate relevant content
Take responsibility for all content in the Group, with the ultimate goal of ensuring that a comprehensive set of first class knowhow materials is accessible to all lawyers in the Group globally.
Create, maintain and update collections of work product and knowhow of the Group, including precedents and other legal documents, articles, brochures, presentations, training materials and other global content.
Develop and maintain a Precedent Action Plan, identifying existing and missing precedents for the Group in all key markets, and ensure that gaps are closed as a matter of priority, working with local PSLs and others as required.
Support and guide local offices in the creation of precedents and other content.
Take ownership of the Group’s KM pages on BakerWorld, ensuring they are in line with Firm standards, structured in an accessible way and kept up to date.
Develop relationships with lawyers who have expertise relevant to the Group, building communities of interest and facilitating the sharing of expertise.
Work with BD staff to collect and disseminate relevant market intelligence to the Group’s practitioners.
Respond to queries from lawyers and partners on substantive issues and be available to act as a ‘sounding board’ – whether to give direction at the early stages of research or to debate/provide a second opinion on a colleague’s tentative conclusions.
Work to ensure that all content is of a first class standard and that quality control measures are implemented and followed consistently.
Create a core training curriculum for the Group and manage its implementation. Ensure accessibility of high-quality training materials for each topic in the core curriculum. When necessary, develop, prepare and deliver training materials (including internet-based solutions) and organize seminars and training sessions.
Drive Thought Leadership and Business Development initiatives
Monitor, analyze and inform the Group of legal developments and trends, articulating how these legal developments and trends will affect the Group's practice and its clients.
Undertake legal and industry research as required and develop processes to improve the Group's ability to service its clients efficiently and in a cost-effective manner.
Lead the Group’s efforts to find innovative ways of using its knowhow to add value to key client relationships, by providing the Group with timely material to facilitate frequent interaction with clients with a view to helping clients “see around corners”.
Work with the global and regional BD teams to identify opportunities for client alerts, opportunities to pitch to the press, or the development of external webinar or seminar series, picking out key developments and “hot topics” that provide an opportunity to showcase the Firm’s expertise and insight.
Coordinate current awareness updates, client alerts and other publications issued by regions and local offices and assess if these can be distributed globally. Where necessary, assist with research, writing, and editing alerts, current awareness and publications, working with the Group’s BD staff as appropriate.
Manage global surveys and content preparation and update the Group’s global publications as applicable.
Work to improve the KM culture within the Group and more widely
Collaborate closely with the Global PSLs supporting other practice/industry groups, sharing best practices with them and learning from them in order to ensure alignment of the Group’s KM plans and objectives with those of other groups.
Work closely with regional and local PSLs and other KM staff supporting the Group to monitor knowledge needs and priorities. Encourage them to adopt global practices and standards, providing input, guidance and training where necessary.
Create and develop a strong KM community within the Group globally, ensuring that all KM staff who have an interest in the Group’s work are in regular contact with each other.
Help establish a knowledge-sharing culture within the Firm and the Group in particular through focused communications to publicize the benefits of KM.
Help develop and promote the Firm’s KM systems, such as the global knowhow system, liaising with users to gather feedback and actively promoting use of the systems within the Group.
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