Director Services Support Canon Europe Crawley

Job Description:
Reporting to the Canon UK and Ireland Managing Director, your key responsibilities include: Overall responsibility for S&S P&L results. Manage the services business contribution in the NSO, focusing on revenue growth, profitability and quality of delivered services. Lead the development for services and support in line with Canon Europe Objectives & MTP Responsibilities and Tasks: To manage S&S functions in the NSO and ensure that the Service organization consistently delivers value to our customers in terms of service delivery, product reliability and customer satisfaction.

To be responsible for achieving the targets of revenue, gross margin and profit in the country. To lead in the NSO the developing, and implementation of European strategies to improve revenue, productivity, profitability, customer experience, and development of new types of services and customers. Effectively lead, motivate, control and develop Service functions, ensuring they work to achieve operational and business targets overall sales channels. Monitor and review the performance of all staff and business processes assigned and benchmark those against the European standards, KPI or targets. Proactively Developing, monitor and maintain customer and employee satisfaction. Supporting all the sales channels direct, indirect (Partner) using the appropriate strategies and tools. Liaise with appropriate departments to maximize business opportunities. Carry out any other duties as directed by senior management. Ensure all service and support employees comply with environmental, health and safety requirements. Networking with existing clients and vendors Required Skills and Qualifications: CANDIDATE SPECIFICATION * Qualifications: University degree or equivalent in management, finance, industrial engineering or technology or similar experience. * Languages: Fluent in English written and oral. One other European language is beneficial. Masters the language(s) as spoken in the country. EXPERIENCE * Significant experience in a senior management functions in service or a related professional area. * Experience in defining strategy, tactics and managing big operations, projects and customers. * Experience in managing budgets and P&L * Experience in all aspects of people management. Competencies: * Act with Courage * Bring the Vision to Life * Build High Performing Teams * Create Customer Value * Create Innovative Solutions * Develop Self & Others * Grow Profitable Business Further Information: Closing Date - 4 February 2016 - please apply as soon as possible. Location - Woodhatch, Reigate, Surrey with travel across the UK as required. Salary - Attractive and competitive basic salary + Bonus + company car or company car allowance Key Benefits Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) Company pension scheme Life Cover for those in the pension scheme Free private healthcare for all employees (tax on benefit payable by employee) Long service awards Focus on learning and development and career progression Staff purchase scheme.

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