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Director Compliance Conduct Retail Corporate Banking PwC London

• 2-minute read •
Job Description:
You’ll join the Consulting team within our award-winning Financial Services Risk & Regulation (FSRR) practice, of c.80 partners and c.1200 people, as our clients continue to face significant shifts in the regulatory environment. We help our clients to manage and design everything from governance and controls to systems and data processes. Whether designing a strategic approach to Risk and Regulation, or helping to respond when something has gone wrong, we have the skills and expertise to find the right solution.

Over the past 5 years, retail banking regulatory projects have been largely related to understanding and implementing conduct frameworks, re-organising compliance functions and remediating historic mis-selling issues such as PPI, SWAPS and Investment suitability issues.
In addition, the split of the FSA into 2 new regulators, the PRA and the FCA has increased supervisory scrutiny for most Banks. The new regulators are aiming to supervise both broadly and deeply with a focus on larger firms allied to a new thematic approach. More Skilled Persons Reports are being issued and companies need advice on how to adapt to these changes.

Essential skills and experience

Educated to degree level coupled ideally with further accountancy or other professional qualifications (e.g. CISI, ACA, CIMA, CCA or equivalent)
Prior knowledge and experience of the banking sector, including a strong understanding of compliance and conduct management processes and procedures
Good knowledge of FCA regulations
Ability to build strong long lasting client relationships
Strong track record in programme delivery, successfully managing significant transformation programmes
Experience of problem solving and being able to implement and deliver solutions tailored to a client’s needs
An ability to understand, interpret and communicate complex regulation
Desirable skills/ attributes:
Previous experience in a role advising, auditing or supervising banking companies would be particularly relevant
International expertise particularly EMEA, US or Australia

Who we’re looking for


To be successful in this role you will need to have strong regulatory awareness and have a clear understanding of remediation and potential future direction of regulatory focus.

Typical responsibilities include:

Delivery and oversight of critical engagements for clients, often under significant time pressures, managing multi-disciplinary teams from both PwC and the client
Developing a pipeline of work in the retail and corporate banking risk and regulation space by building and taking propositions to market and fostering close client relationships
Developing a team of regulatory and risk professionals and building a community of individuals working on retail and corporate banking risk related jobs
Developing relationships with emerging and new Challenger Banks and FinTech sector firms

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