The Relationship Director - Corporate Banking role is based within Corporate Banking, known at HSBC as Middle Market Enterprises (MME).
The role of the Relationship Director - Corporate Banking is to provide financial services solutions to Mid-Market Enterprises (MME) with sophisticated domestic and cross border banking requirements in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, HSBC is positioned as an essential partner to customers seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.
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Your responsibilities will include:
Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
Build existing and win new long-term customer relationships
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Ensure timely and accurate maintenance of customer and deal pipeline information on relevant systems, as required
Monitor relationship performance regularly to ensure that the return is commensurate with the type of customer and both CMB's and the customer's risk appetite
Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control
Collaborate with product partners to identify and match customer needs with relevant expertise; notably with Global Trade & Receivables Finance (GTRF), Payments & Cash Management (PCM), Global Banking & Markets (GBM), Global Private Banking (GPB) and Insurance and Investments (I&I)
Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
Ensure that client plans are co-ordinated and the Client Service Teams are in place with product partners and Critical Account objectives accepted, where applicable
Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile
Ensure early identification of problem relationships and take action where there are potential and existing problem accounts to protect HSBC interests
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Qualifications
The ideal candidate for this role will have:
Experience working in relevant environments, i.e. Corporate Banking
Role relevant qualifications, i.e. Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Past working experience in a relevant role, i.e. Relationship Director, Relationship Manager
A full, valid driver's license
Experience working in relevant environments, i.e. Knowledge of how Middle Market Enterprise corporate clients operate is desirable but not essential
Experience working in relevant market, context, i.e. Wide personal connections within the group and outside the group (chambers of commerce and other associations is desirable but not essential
Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
Experience of creating and deploying comprehensive business, or operating plans which consistently deliver desired results
A comprehensive understanding of risk management and proven experience of ensuring own, or others' compliance with relevant regulatory processes
A track record of effectively handling complex sales, to meet the needs of demanding customers, in a fair and ethical way
The base location for this role is Worcester
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