eCommerce Service Assurance Manager - AT&T Global Services - London

Job description

Responsibilities:
- Provides oversight and leadership across both Operations and Programme resources for delivery of new environments and ongoing operational support needs
- Function as a central coordination focal point and liaison with internal teams and interact with members of the customer leadership team
- Provide direct support for business leaders and participate in key leadership meetings
- Able to meet deadline-oriented tasks and organize team efforts to accomplish common goals. Must be flexible and adaptable, adjusting easily to multiple demands and shifting priorities
- Able to shift prioritization of tasks for the delivery and operations based on sound judgment and understanding of implications
- Expected to understand release management, change management, defect management and related technology issues across infrastructure and the broader solution
- Develop executive read outs for current programme status
- Strong analytical and problem solving skills with the ability to understand implications of technology solutions
- A strong commitment to customer service and creating strong relationships
- A minimum ten plus (8+) years of experience in leading and implementing large complex eCommerce technology efforts cutting across a significant number of application and organizational functions.
- General understanding of web architectures, eCommerce security and high availability environments
- Experience with strategic planning in the areas of setting direction and determining long-term plans for eBusiness strategy.
- Ability to create strategic road map for near and long term. Resource planning experience to hit implementation milestones and achieving objectives.
- High level experience with WebSphere Commerce suite of products, Oracle database, messaging technologies, and order management systems
- Ability to manage a team of both technical and functional resources. Versed in middleware technologies enough to manage technical team.
Desired Skills and Experience

- Ability to push outside of their professional comfort zone. This includes decisiveness in setting a direction for others to follow, as well as an expectation that people should be held accountable for performance. Confidence and desire to take on responsibility supported by a clear focus on what is important to the organization. Ability to listen to the feedback of what people really need and take the initiative to better understand the challenge (risk factors) and the significance of the benefits.
- Partnering fully with the internal and external partners and proactively guiding them to better solutions by acting as an advisor and tactfully challenging their expectations.
- Approach difficulties with a positive, solution-oriented attitude – focuses on solutions rather than problems.
- Superior communications skills. The confidence to have a perspective and ability to customize communication based upon audience. Ability to establish credibility and develop effective relationships with all levels in the organization.
- Possesses a leadership style in rallying team members toward a common goal, and facilitating high levels of team performance.
- Understanding of “how things really work” – socially and organizationally—ability to avoid political entanglements.
- Ability to get to the heart of complex or ambiguous situations. Ability to “communicate the big picture” when dealing with uncertain circumstances and poorly defined problems.
- Maintain a good sense of humor and inspire enthusiasm in others.

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!